Fiant | Trust Center
FIANT Trust Center
At Fiant, we prioritize the protection of customer data through robust security, compliance, and privacy practices. This Trust Center offers a transparent view into our safeguards, policies, and ongoing initiatives.
Resources

Compliance

PCI

Compliance with PCI DSS (Payment Card Industry Data Security Standard) requires organizations that handle payment card data to implement security controls that protect cardholder information. This includes measures for network security, access control, encryption, vulnerability management, and regular monitoring to prevent data breaches and fraud.

NYS 23 NYCRR 500 (NY DFS)

Compliance with NYS 23 NYCRR 500 (NY DFS) involves adhering to New York State's cybersecurity regulation for financial services companies. It requires covered entities to implement a cybersecurity program, maintain written policies, conduct risk assessments, report breaches, and ensure oversight of third-party service providers to protect sensitive customer data and financial systems.

SOC 2 Type 2

IN PROGRESS - Compliance with SOC 2 involves implementing and maintaining controls that ensure the security, availability, processing integrity, confidentiality, and privacy of customer data. It is based on the AICPA’s Trust Services Criteria and is validated through an independent audit to demonstrate an organization’s commitment to protecting data and operating with transparency.

Monitoring

Continuously monitored by Secureframe
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Resources

FIANT Security Scorecard Rating

SecurityScorecard provides an external cybersecurity rating for Fiant based on key risk categories such as network security, patching cadence, IP reputation, and endpoint protection. It offers a snapshot of Fiant’s overall security posture and vendor risk exposure, helping stakeholders assess cyber risk independently of internal disclosures

FIANT Cybersecurity Policies & Procedures

This document outlines Fiant's core cybersecurity policies, including data management, access controls, system monitoring, technical safeguards, and employee training. It supports compliance with SOC 2, NIST CSF, NYDFS, and PCI DSS.

FIANT Information Security Policy

Fiant’s Information Security Policy outlines key security roles, data protection practices, risk management, and compliance measures. It provides external stakeholders with a high-level view of the company's approach to safeguarding information assets.

FIANT Third-Party Vendor Management Policy

Fiant’s Third-Party Vendor Management Policy outlines standardized procedures for evaluating, onboarding, monitoring, and offboarding vendors. It ensures vendors meet security, risk, and compliance requirements.

FIANT Risk Assessment & Treatment Policye

Fiant’s Risk Assessment & Treatment Policy outlines the company's structured approach to identifying, evaluating, and mitigating risks to information systems and data. It supports regulatory compliance and emphasizes governance.

FIANT Business Continuity & Disaster Recover Policy

Fiant’s BC/DR Policy outlines its strategy for maintaining business operations and restoring services during disruptions. It details roles, recovery metrics (RTO/RPO), incident response, vendor coordination, and testing practices.

FIANT Standards for Safeguarding Customer Information

Fiant’s Safeguarding Customer Information Policy outlines standards for protecting customer data, including access controls, encryption, incident response, third-party oversight, and employee training. It supports compliance with GLBA, NYDFS, PCI DSS, and NIST CSF.

Monitoring

Change Management

Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Software Change Testing
Software changes are tested prior to being deployed into production.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Segregation of Environments
Development, staging, and production environments are segregated.

Availability

Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined criteria.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Advisor Meetings on Security
Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Independent Advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
Security Awareness Training
Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.

Confidentiality

Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Access to Customer Data is Restricted
Access to, erasure of, or destruction of customer data is restricted to personnel that need access based on the principle of least privilege.
Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.

Vulnerability Management

Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.
Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.
Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Endpoint Security
Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption
Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.

Access Security

Complex Passwords
Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Asset Inventory
A list of system assets, components, and respective owners are maintained and reviewed at least annually
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Least Privilege in Use
Users are provisioned access to systems based on principle of least privilege.
User Access Reviews
System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.